Most important Terms & Conditions
· The Subscription plans can be availed only by the owners of two wheeler EV vehicles of Hero MotoCorp (HMCL) under the brand VIDA (Vida owners).
· Charge and Secure plans are complimentary for all customers taking delivery of the VIDA V1 till 31st May, 2023.
· Complimentary subscription plans are valid for a period of six months from the date of purchase of the VIDA V1.
· Benefits offered under any plan is subject to change, any time at the discretion of HMCL, without any prior notice.
· Unlimited Access to free fast charging stations will be available only to the customers subscribed for Charge Plan. Other customers may access the fast charging stations on payment basis.
· Free Roadside assistance (RSA) is valid for 12 months from the date of invoice.
· To avail road side assistance, request must be raised by the customer either through the VIDA App or by calling at the VIDA helpline number 18002668432.
· Maximum distance covered under RSA is 50 Kms. Additional charges, in case of distance more than 50 Kms, to be borne directly by the customer.
· For RSA additional charges such as Toll fee etc. to be directly paid by the customer to the RSA service provider.
· Any parts or spares replaced during Roadside assistance will be directly charged to the customer.
· HMCL reserves the right to withdraw roadside assistance service for any customer, in case of misuse or abuse of the service by the customer.
· HMCL reserves the right to modify, alter, amend and/or change any and/or all of the terms and conditions, at any time without prior notice
· HMCL shall not be responsible for any expense incurred by the customers, including internet charge and any technological issues, including network problem.
· All subscription plans shall be subject to Force Majeure conditions.
All disputes w.r.t. Subscription plans shall be settled under the New Delhi, India jurisdiction only.
