The Fame II subsidy is auto applied upon furnishing the required documents at the time of purchase. You will only pay the amount after adjusting the benefits of the Fame II subsidy.
FAQ
Purchase
Reserve your favorite VIDA by paying a fully refundable amount of Rs. 499. Your reservation gets confirmed & is placed in sequence like other patrons. Our team will contact you via email & phone as soon as your VIDA is ready for delivery. The reservation amount will be adjusted against the final amount payable.
Yes. We have tied up with leading financial institutions to make your VIDA more affordable. As you start the purchase process you will be provided with financing & leasing options to choose from. Please visit your nearest VIDA experience center to know more.
The performance of your VIDA warrants a driver’s license to ride & it must also be registered as per your state’s RTO guidelines.
You can exchange your old petrol powered 2 wheelers for the brand new VIDA. However, you will have to wait for some time till we start exchanging your existing EVs for VIDA.
We are so confident of our quality that we assure you that you can return your VIDA after 18 Months of purchase & get 70% of the value back.
You may visit your nearest VIDA experience center to make any changes to an existing reservation request till the time of generation of an Invoice.
Yes you can buy more than one VIDA electric scooter however you can get the advantage of the Fame II subsidy & other state government subsidy on only one scooter as it is linked with your Aadhaar ID.
It is our since endeavor to deliver your VIDA at the earliest but, good things often take time. We will ensure that you get updated information about the delivery schedule.
You can take the delivery of your VIDA from the VIDA Experience center you booked it from or to celebrate an occasion you can time the delivery of your VIDA at your home.
We know all relationships take time to start, ours is no different. We provide you with 3 options for a test ride
Simply walk-into your nearest VIDA experience center
Call us at 1800-266-8432 to schedule a test ride at the comfort of your home
Extend your test ride to upto 3 days & spend more time together.
For the first time in 2 wheeler EVs, now you can continue your test ride for up to three days. Just walk into your nearest VIDA experience center or simply call VIDA customer support at 1800-266-8432 to book your long term test ride.
Service
Though VIDA electric scooters are built strong and sturdy but like any other electric scooter VIDA electric scooters need periodic maintenance and servicing. On a long term basis once a year is the recommended interval, but strictly according to the Owner's Manual. We have multiple options to make the service experience convenient.
Door step service – Get periodic maintenance done at your doorstep.
Service at Authorized Workshop – we have Authorized Workshop in each of the Experience Center Cities.
Call & Chat support - For minor issues, refer to our App or connect with us though Call or Chat.
24-hour Roadside assistance for any emergency.
You will get three free (labor only) services.
1st Free Service– 1,000 Kms or 1 Month from the date of Invoice, whichever is earlier.
2nd Free Service– 7,500 Kms or 6 Months from the date of Invoice, whichever is earlier.
3rd Free Service– 15,000 Kms or 12 Months from the date of Invoice, whichever is earlier.
Thereafter a paid periodic maintenance service at 15,000 Kms or 12 Months is recommended. Please refer to the Owner's Manual to confirm your variant.
Doorstep Service facility allows you to book and get your electric scooter serviced from the comfort of your home. To book a Doorstep Service, log on to the VIDA app and choose from the available slots as per your preferred time to schedule DoorStep Service. Our service executive will visit your location as per the booking schedule to service your VIDA, subject to availability.
Our Servicing team will thoroughly inspect the electric scooter during the Periodic maintenance. As per the Service Plan, periodic maintenance and basic wear & tear as under, based on their evaluation would be covered, if required. -
Periodic Maintenance brake oil/transmission oil/front fork oil top up.
Brake Pad & Shoe once each during active plan period, if faulty
Swing Arm, Suspension Bushes, and front fork seal once each during active plan period, if faulty.
Though your product is designed not to fail, occasional support could be needed. This breakdown could be simple battery drain or even a tyre puncture. For all breakdown assistance your VIDA App is ready to assist. All you need to do is log on to the VIDA app and click on Roadside Assistance button to raise a request or call VIDA Customer support at 1800-266-8432
Subscriptions
To make your VIDA ownership experience delightful, we have carefully designed Subscription Plans that take care of Fast Charging, Connecting and managing your VIDA through the smart phone.
VIDA subscription plans are designed to offer flexibility and choice. You can choose to pick what you need, be it unlimited access to Fast Charging or the Secure Plan. Subscribe to the plan of your choice and enjoy the VIDA experience.
Charge – Get unlimited access to the Fast charging VIDA network, pre-book charging slot from the VIDA App.
Secure – Always stay in control of your VIDA with important features like Theft and accident alerts, Track my bike, Ping my bike, Geo fencing and remote immobilization.
As part of the launch offer, the Charge and Secure plans are free for all customers who take delivery of the VIDA V1 till 31st May, 2023. The free plans are valid for six months from the date of purchase.
No, the subscription plans are same for all VIDA owners. However, there are various variants of the subscription plan based on the features these plans offer.
Charging
You can charge your electric scooter in 3 ways.
>Your electric scooter comes with a portable charger to charge it anywhere using a standard AC 5A socket.
>The batteries are removable and can be carried to your home or office for charging using the same standard AC 5A socket.
>You may also choose to fast charge your electric scooter at our public charging network. You can find the nearest station on the App.
Each VIDA comes with two removable batteries (identical and interchangeable) which can be charged separately, practically anywhere, using the standard portable charger, given as a standard accessory.
It is our relentless effort to provide you a charging station at a place near you. We are working with all other EV makers to universalize the access to charging but, for now, you can charge your VIDA only at VIDA stations
You may share your residence or office details with us. Based on requests from customers like you, we will be expanding the network. If selected, we will work closely with you and the location owners to determine suitability of installation.
The cost to fast charge your VIDA will be approx. Rs. 20 per unit.
As of now, the portable charger comes with a fixed length that cannot be extended. Also kindly avoid charging using power extension cords.
Installing a Power Socket is a common activity that can be done by any qualified electrician. Unfortunately, we will not be extending this service as of now.
~ 3.8 Units per recharge cycle based on your model.
Please refer the table below
| V1 Plus | V1 Pro | |
| In-vehicle charging time with portable charger |
0-80% 🡪5 Hrs 15 Minutes 0-100% 🡪6 Hrs 55 Minutes
| 0-80% 🡪5 Hrs 50 Minutes 0-100% 🡪7 Hrs 45 Minutes |
In-vehicle fast charging times. All figures are at 25 Deg Celsius ambient temperature. | 0-80% 🡪62 Minutes 0-100% 🡪125 Minutes | 0-80% 🡪65 Minutes 0-100% 🡪130 Minutes |
The total length of the wire is 3.5 meters
>Input wire - 2 meter
>Output wire - 1.5 meters
Product
Approach the electric scooter with the key. The key can be in your pocket, bag, handbag etc.
- Sit on the electric scooter and unlock it by pressing the Switch-On/Lock button by a single press of the button.
- Press the same button again to switch-on the electric scooter.
- Press the luggage box unlock button with the key in proximity to the electric scooter to unlock the luggage box.
- To lock the luggage box simply position the seat in the lock position and press at the center of the seat.
Take the electric scooter off the side stand, ensure the kill switch is off. To start the motor press simultaneously one of the brakes and the start button to switch on the motor.
Use the throttle as any other 2 wheeler to ride it.
Just press the Kill Switch & Switch off the electric scooter.
Yes, you can switch modes while riding the electric scooter.
Use the Ride Mode change button to switch between the different modes or change it through the TFT screen. However we recommend not to use the TFT screen while riding.
Your electric scooter comes with 3 preset riding modes-
1. Eco Mode – Top speed is limited to 50 kmph, acceleration 0-28 kmph @ 3.5s.
2. Ride Mode - Top speed is limited to 60 kmph, acceleration 0-32 kmph @ 3.5s
3. Sport Mode - Top speed is limited to 80 kmph, acceleration 0-40 kmph @ 3.5s
When you release the throttle aggressively in ride & eco mode, you get access to Sports mode for 30 seconds.
Take the electric scooter off the side stand, ensure the kill switch is off. To start the motor press simultaneously one of the brakes and the Park button to engage the electric scooter in reverse.
Once you have entered in the reverse mode, use negative throttle to reverse the electric scooter and positive throttle to move it forward. The top speed in reverse mode will be limited to 3 kmph
- Just Press the brakes and the Park button to switch on the electric scooter in reverse.
- Press the Kill Switch.
- Switch off the electric scooter
Give throttle input in reverse direction to engage regenerative braking, degree of throttle input will control the force of regenerative braking
Yoru VIDA electric scooter comes with a cruise control feature. It allows you to ride at a constant speed without any constant input to the throttle.
1. Engage the Cruise Control button, an amber cruise symbol will appear on the right corner of the TFT.
2. Choose the speed at which you want to cruise at, this speed needs to be more than 30 kmph and less than 60 kmph. Once you arrive at the desired speed press the “Set” button to engage the cruise control, the amber cruise symbol will turn to green.
3. Adjust the Cruise Speed using “+”/”-“ by +/- 2kmph respectively
The throttle works normally in “Cruise Mode”Simply open the accelerator in cruise mode to increase your speed, the top speed achievable for the overtake is limited by the “Top Speed” limit of the ride mode in which the electric scooter is moving.
Any throttle input will result in the "Crusie Mode" being disengaged, the green cruise mode symbol on the TFT will turn amber
Braking either through the “Brake Lever” or “Regenerative Braking” will result in the Cruise control being disengaged, the green cruise mode symbol on the TFT will turn amber.
Press the Resume button while in the Cruise Mode, above the speed of 30 kmph to resume at the last engaged cruising speed.
1. Any throttle (positive and negative) and brake input will disengage the cruise control and the green cruise mode symbol on the TFT will turn amber. The electric scooter is still in Cruise Mode but the cruise speed will not be engaged.
2. To exit the cruise mode press the “Cruise Button” to exit the mode, the Cruise symbol will disappear from the TFT
Bring the electric scooter to a stop, you may or may not turn the handlebar to the extreme corner and press the “Vehicle On/Off” button to switch off the electric scooter.
Ensure the Handle bar is in the extreme left or right position and then press the “Vehicle On/Off” button to lock the electric scooter.
Press the Hazard Light button on the right handle bar to switch on the Hazard Lights. Kindly use this feature only when the electric scooter isn't functioning properly. Press the same button to switch these lights off.